Do what you love or love what you do

I started my day with such phrase :

Pour yourself into your product and everything around your product too: how you sell it,how you support it,how you explain it,and how you deliver it.*

After reading I realized that it's a good description of my activities.

From time to time I catch myself at the moment when I do things but I don’t know why. I never read about them ,nobody told me about them before. We call it sixth sense, but I am not sure that it is. It often happens spontaneously, intuitively, accidentally or incidentally.

It’s typically to have “full-picture” of a service in that way - how do you expect to get them in another place, not your company.

Once I called support of Ireland’s airline and I expected to get all answers to my questions via the phone. If you ask me - did I get real help or not - I can say NO.

To make long story shorter : I had a typical situation with lost baggage and I got (as present from Support guys to my Birthday) 2 mistakes in one online complaint ticket. That’s why I decided to make a call directly - to be confident that my profile will be updated with correct data,according to my words. But unfortunately we didn't get on like a house on fire .My expectations were my fantasy. I don’t want to tell my story about all this weird ,sad and 2 month-long situation, but I got a clear picture of how Support team shouldn’t work and where could be a bottleneck.

Some useful knowledge possible to get from unrelated daily situation.

I saw so many examples how people love their job outside of my office. I want to share with you one example. Month ago I traveled to other country. There were hard days for Ukrainian airport -it was filled with hundreds of people because of holidays. Queues were everywhere. To Service room, to passport control,in the cafes,in shops. People were around you in a rush. I had time to choose one line and spend 30-40 minutes to take coffee and water before my flight. After standing 30 minutes in a big line with hungry and angry future passengers I’ve met a smile and a warm look from a blonde girl-seller of hot dogs and coffee. I bought water and cup of americano and my mood was kept with pleasant phrase “have a good flight”. While I was waiting for coffee I’ve paid attention to the man who ordered hot dog. He was irritated and rude. You will not guess what the smiley girl did for him ;)

In 2 minutes she gave hot dog for man with ...smile on the sausage. Imagine. 3 dots,1 line and 1 zigzag from mayonnaise changed in 1 second 1 brutal face.

As for me - it was good example of “pouring yourself into your product”. Obviously the blonde seller loves her job.

I believe that we can change our world for the better when all of us will follow words of Ray Bradbury :

Love what you do and do what you love. Don't listen to anyone else who tells you not to do it. You do what you want, what you love

P.S. By the way - say hi to Hero of this note